Privacy Policy.
Introduction
Welcome to Hatfield Cultural Connection CIC. We are a registered not-for-profit Community Interest Company committed to delivering cultural pop-up markets, creative and historical exhibitions, engaging workshops for learning and enjoyment, and a variety of social and entertainment experiences for communities across Hertfordshire, United Kingdom.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, in accordance with applicable data protection legislation, including:
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The UK General Data Protection Regulation (UK GDPR)
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The Data Protection Act 2018 (DPA)
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The Privacy and Electronic Communications Regulations (PECR)
This policy applies to all personal data collected through our website: https://hatfieldculturalconnectioncic.org, and outlines how we use cookies and similar technologies.
Definitions
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“Hatfield Cultural Connection CIC”, “we”, “us”, or “our” refers to Hatfield Cultural Connection CIC, a registered not-for-profit Community Interest Company.
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“You” or “your” refers to any individual, organisation, charity, or business that engages with or makes use of the services provided by Hatfield Cultural Connection CIC.
Personal Data We Collect
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.
We only collect data that is necessary and relevant to deliver our services, respond to your enquiries, and continually improve our website and user experience.
How We Use Your Information
We use the personal data we collect for the following purposes:
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To deliver our services, including cultural pop-up markets, creative and historical exhibitions, practical workshops, and a range of social and entertainment activities for people of all ages.
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To process donations and payments securely through Stripe, SumUp, and other payment providers, in line with UK financial regulations and the Payment Card Industry Data Security Standard (PCI DSS).
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To analyse website traffic and user behaviour using tools such as Google Analytics, helping us improve the performance and content of our website and services.
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To manage event and workshop bookings via third-party platforms including Eventbrite and Jotform.
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To send newsletters, updates, and information about our activities through our email communications provider, EmailOctopus or Mailchimp (with your consent where required).
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To respond to enquiries, requests, or feedback submitted through our contact channels.
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To comply with our legal obligations and regulatory requirements.
Data Security and Intellectual Property
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel who require it to perform their duties.
While we are committed to maintaining high standards of data protection and regularly review and update our security practices, it is important to note that no system can be guaranteed to be completely secure. Nonetheless, we will take all reasonable steps to safeguard your information to the best of our ability.
In addition, all content, branding, imagery, text, logos, and other materials made available through our website and associated platforms remain the intellectual property of Hatfield Cultural Connection CIC, unless otherwise stated. These materials are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, or reporting obligations.
Your Rights under GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:
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Right of access – to request a copy of the personal data we hold about you.
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Right to rectification – to correct inaccurate or incomplete data.
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Right to erasure – to request deletion of your data under certain circumstances.
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Right to restrict processing – to limit how we use your data in specific situations.
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Right to object – to the processing of your data where we rely on legitimate interests.
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Right to data portability – to request your data be transferred to another organisation.
To exercise any of these rights, please contact us at hatfieldculturalconnectioncic@gmail.com. Please note that requests involving data held by third-party processors may need to be directed to them in accordance with their respective privacy policies.
Third-Party Processors
We may engage trusted third-party service providers to process personal data on our behalf. These processors are contractually obligated to safeguard your data, act only on our instructions, and not use your information for their own purposes. We encourage you to review their privacy policies for further details on how your data is handled.
Social Media Use
If you engage with us via social media platforms, we may collect information that you voluntarily share. Any personal data you provide in these interactions will be processed in accordance with this Privacy Policy. Please be mindful that social media platforms have their own privacy policies, which we do not control.
Use of Cookies
Like most websites, we use cookies to:
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Improve site functionality and user experience
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Understand how visitors use our site via analytics tools
You can choose to accept or reject cookies when you first visit the site.
What are cookies?
Cookies are small text files stored on your device that help remember your preferences and improve your browsing experience.
Managing cookies
You can block or delete cookies in your browser settings. However, disabling cookies may affect how the site functions.
More about cookies – ICO Guide
Analytics and Tracking
We use Google Analytics to track anonymised website usage data (e.g. pages visited, browser type, general location). No personally identifiable information is collected.
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Google Analytics collects data via cookies
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IP addresses are anonymised to protect your identity
Embedded Content
Some pages on this site may include embedded content from third-party platforms (e.g. YouTube, Vimeo). These services may:
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Track your interaction with the content
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Use their own cookies
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Collect data if you are logged in to their platform
Please refer to the individual platform’s privacy policy for more details.
Downloads and Media
We provide downloadable content in good faith, but you access these at your own risk. Always ensure your device has up-to-date antivirus protection. We are not liable for downloads from external third-party websites.
External Links
We may link to external websites that we believe are trustworthy and relevant. However, we cannot guarantee their content or data practices. Please exercise caution and review the privacy policies of any external sites you visit.
Email Communications and Mailing List
For email marketing, we use EmailOctopus our websites platform and our email address to send newsletters and updates.
If you subscribe to our mailing list:
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We collect your name and email address with your consent
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You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us directly.
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We may use email tracking tools to monitor engagement
Contact & Communications
If you contact us through our website:
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You do so voluntarily
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Your details are kept secure and only used to respond to your enquiry
We do not share your information without your permission
Policy Updates
We review this policy regularly to ensure compliance and reflect changes in law or services. The most recent version will always be available on our website.
Contacting us
If you have any questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please contact us at: Hatfield Cultural Connection CIC Email: hatfieldculturalconnection@gmail.com Company Registration Number (CIC): 16447131