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Thank you for shopping with us. Please review the information below regarding how we process and deliver your order.

1. Order Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and bank holidays).

• During busy periods, processing times may be slightly longer.

• You will receive a confirmation email once your order has been dispatched.

  
  

2. Shipping Methods & Delivery Times

We currently ship within the United Kingdom using standard and/or tracked delivery services.

Estimated delivery times:

• Standard Delivery: 2–5 business days after dispatch

• Express Delivery (if available): 1–2 business days after dispatch

Delivery times are estimates and may vary due to courier delays or external factors beyond our control.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected delivery method.

• We may offer free shipping promotions from time to time.

  
  

4. Order Tracking

• If your order is sent using a tracked service, you will receive a tracking number via email once your order has been dispatched.

• It may take up to 24 hours for tracking information to update.

  
  

5. Delivery Issues

We are not responsible for delays caused by:

• Incorrect or incomplete delivery addresses

• Failed delivery attempts

• Courier service disruptions

If your order is returned to us due to an incorrect address or failed delivery, you may be required to pay additional shipping fees for re-delivery.

6. Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

• Please contact us at hatfieldculturalconnection@gmail.com within 7 days of the expected delivery date.

• We will investigate the issue with the courier.

  
  

7. Damaged Items

If your order arrives damaged:

• Contact us within 14 days of delivery

• Provide your order number and clear photos of the damaged item and packaging

We will assess the issue and arrange a replacement where applicable.

8. Delivery Address

Please ensure your shipping details are correct at checkout. We cannot guarantee changes to your address once the order has been processed.

9. International Shipping

We currently do not offer international shipping.

10. Contact Information

For any shipping-related questions, please contact at: Hatfield Cultural Connection CIC, Email:  hatfieldculturalconnection@gmail.com

By placing an order with us, you agree to this Shipping Policy.

Coming Soon

Thank you for shopping with us. As we sell physical products, we want to ensure clarity and fairness in our returns process. Please read this policy carefully before making a purchase.

By completing a purchase on our website, you agree to this Return & Exchange Policy.

1. No Refund Policy

All sales are final. We do not offer refunds for any products purchased through our online store, except where required under applicable UK consumer law.

2. Exchanges Only

We may offer an exchange (not a refund) under the following conditions:

• The item is faulty, damaged, or defective upon arrival.

• The incorrect item was sent.

To be eligible for an exchange:

• You must contact us within 14 days of delivery.

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order number or receipt) is required.

3. Non-Exchangeable Items

We do not accept exchanges for:

• Items that have been used, worn, or altered.

• Items returned without original packaging.

• Products marked as final sale or non-returnable (if applicable).

4. Reporting an Issue

If your item arrives damaged, defective, or incorrect:

1. Email us at hatfieldculturalconnection@gmai.com within 14 days of delivery.

2. Include:

   • Your order number

   • Description of the issue

   • Clear photos of the item and packaging

We will review your request and respond within a reasonable timeframe.

5. Return Shipping

• If your exchange is approved due to a fault or error on our part, we will cover the cost of return shipping.

• For all other approved exchanges (if applicable), you may be responsible for return shipping costs.

6. Consumer Rights

This policy does not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015. If a product is faulty or not as described, you may be entitled to a repair, replacement, or refund where legally required.

7. Contact Information

For any questions regarding this policy, please contact us at: Hatfield CulturalConnection CIC, email: hatfieldculturalconnection@gmai.com